Business Process Management (BPM) Life Cycle

BPM is about continuous business process improvement.

BPM not only includes the automation the process but importantly involves capturing the process in a structured way, then monitoring and optimizing the process. This cycle of process improvement repeats continuously for the life of the process.

The steps in a BPM Life Cycle are:

  • Model
  • Implement
  • Execute
  • Monitor
  • Optimize


Model

Capture the business processes at a high level.  Gather just enough detail to understand conceptually how the process works. Concentrate on ensuring the high level detail is correct without being distracted by the detail of how it’s going to be implemented. Historically carried out by business analysts, but simple-to-use technologies such as Sequence are allowing the business manager to undertake this task, as this is typically where the in-depth knowledge required to model the process lies.

Implement

Extend the model to capture more detail required to execute the process, e.g.
  • Recipients
  • Form controls and layout
  • Email message content
  • System integration

Execute

Instances of the process are launched and interacted with by the end users.

Monitor

Measure key performance indicators and process performance.
View these vs. SLAs via graphical dashboards and textual reports to monitor how the process is performing.
Understand where the bottlenecks/inefficiencies in the process are.

Optimize

Improve the business process and performance against SLAs by reducing the bottlenecks/inefficiencies identified during monitoring.
Simulate these changes using “what-if” simulation.
Determine which changes will deliver the maximum benefit.
Fine tune the process.







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