Business Processes

Business process management (BPM) is a field of study in operations management that focuses on improving business performance by managing and optimising processes.

It is argued that BPM enables enterprises to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. These processes can impact the cost and revenue generation of an enterprise.

As a policy-making approach, BPM sees processes as important assets that must be understood, managed, and developed so as to deliver value-added products and services to its customers.

This approach closely resembles other total quality management or continual improvement process methodologies and BPM proponents also claim that this approach can be supported, or enabled, through technology.  As such, many BPM articles and scholars frequently discuss BPM from one of two viewpoints: people and/or technology.

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